| Problem | Solution |
|---|---|
| Program chooses wrong symbols | See previous step (2). Check signal quality (may be some electrodes do not touch head skin), check if battery is charged |
| Symbols are lighting too fast. I cannot find the needed letter or command before lightings start | Contact out specialist who will help to setup optimal program configuration |
| Messages are not sent and are not received | Contact Neurochat Technical Support |
| Some water on amplifier / Headset is dropped in water | Dry amplifier outside, take out battery, dry it inside. Do not turn on headset! Contact Neurochat Technical Support |